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Introduction

 💡 Please note that Tidio offers two kinds of APIs.

1. OpenAPI allows to create backend connections between the Tidio application, and other 3rd parties. The Tidio OpenAPI is designed with a focus on REST. It uses accepts JSON-encoded request bodies, returns JSON-encoded responses, and standard HTTP response codes, authentication, and verbs.

2. tidioChatAPI is a collection of frontend scripts that force a certain behaviour on the widget. To find out more please check the tidioChatAPI documentation. Additionally, in this article, you'll learn how tidioChatAPI works.

This documentation is designed to help you understand the capabilities of Tidio OpenAPI and how to use it effectively. You will find detailed information on the available endpoints, including the expected input and output formats, as well as examples of how to use the API in different programming languages.

Please note that this is a beta version of our API documentation and some information may be subject to change. We are constantly working to improve and expand the capabilities of our API, and we appreciate any feedback you may have to help us in that effort.

Currently, access to the Tidio OpenAPI is only available to Tidio+ plan users (starting from $394). To gain access, please book a meeting with our team using this link.

If you have any questions or feedback, please don't hesitate to reach out to us at support@tidio.net.