Rate Limiting

Rate limiting is used to prevent abuse or excessive usage of an API, and ensure that the API remains available for all users.

Pricing planRate limit
Free TrailOpenAPI not available
Tidio FreeOpenAPI not available
Paid PlansOpenAPI not available
Tidio +max 120 requests in 1 minute per project

Response headers

X-RateLimit headers are used to indicate the limit of requests that a client can make to an API.

The X-RateLimit headers include the following information:

  • x-ratelimit-limit: The maximum number of requests a client can make in a given period.
  • x-ratelimit-remaining: The number of remaining requests a client can make before hitting the limit.

Exceeding the limit

After the limit is exceeded, the following response will be returned:

< HTTP/2 429
< content-type: application/json
    "errors": [
            "code": "too_many_requests",
            "message": "You have reached the limit of allowed attempts"