Structure

Webhooks are sent as HTTP POST requests. In the request headers, you can find the Tidio Webhook user agent, which provides information about the source of the webhook, and a signature for verifying the authenticity of the webhook.

The webhook body contains JSON data and follows a consistent base structure for every request. The distinguishing factor for each webhook is the content object, which encapsulates data specific to a particular topic or event.

Headers

Each webhook contains at least these three headers

content-type: application/json
user-agent: Tidio Webhook
x-tidio-signature: t=1687177446,s=4ecdcaf813c422d34413671b2ed68e0a6e69ea8496d34ab40bd33cef26571e70

Body

Every webhook body contains following structure

Field	Type	Description
created_at	number	Date when webhook was sent (as timestamp)
project_public_key	string	Public key of your project
topic	string	Event name
version	number	Version of the webhook
webhook_id	string(uuid)	Unique webhook ID
content	object	The object that contains data for specific topics

Example request body:

{
    "created_at": 1687177445,
    "project_public_key": "m8ixolegtgfvo6ckzvmuempdq0obbqsy",
    "topic": "contact.created",
    "version": 1,
    "webhook_id": "7307ac4d-2c74-4d32-b7f9-f7d037ed2ebb",
    "content": {
        ...
    }
}

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Info
Body all of the webhook types you will find here

Structure

Headers

Body

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Info