Get agent_statistics_daily

get

https://taa.data.tidio.com/agent_statistics_daily

Statistics on human agent level in daily resolution.

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Time	Status	User Agent
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Query Params

_unique_id

string

Technical field used as primary key of the model.

agent_id

string

Unique agent identifier.

period_date

string

The date corresponding to the information in the row.

cnt_replied_live_conversations

string

Total number of customer conversations the agent replied to on the given date.

avg_first_response_time_sec

string

The average time (in seconds) needed for the agent to respond to the first customer's message in a new conversation.

avg_conversation_duration_sec

string

The average duration (in seconds) of all conversations replied to by the agent on the given date.

avg_satisfaction_rate

string

Average customer satisfaction score given to the conversations replied to by the operator in the given date.

_updated_at

string

Technical timestamp (UTC, NTZ)

select

string

Filtering Columns

order

string

Ordering

offset

string

Limiting and Pagination

limit

string

required

Defaults to 100

Maximum rows to return. Pre-filled with 100 to keep the request fast. The API applies no implicit limit -- an unbounded query against a large table exceeds the 25s statement timeout and returns 408, so raise this in steps and page rather than clearing it.

Headers

Range

string

Limiting and Pagination

Range-Unit

string

Defaults to items

Limiting and Pagination

Prefer

string

enum

Preference

Allowed:

Responses

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Response

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