Enable Analytics API
The Analytics API exposes your project's Tidio data as read-only tabular endpoints - conversations, tickets, ratings, Lyro threads and daily aggregates - so you can pull it into a warehouse, a BI tool or a spreadsheet.
Base URL: https://taa.data.tidio.com
It is a separate service from the OpenAPI (https://api.tidio.com), with a different base URL and a different query language, but it shares the same credentials.
Analytics API vs. OpenAPI - which one do you need?
Both share credentials, but they're built for different jobs.
| Analytics API | OpenAPI | |
|---|---|---|
| Access | Read-only | Read & write |
| Works with | Historical & aggregated data | Live, real-time records |
| Use it for | Reports, dashboards, and exports - feeding a BI tool (Looker, Power BI) or a warehouse (Snowflake, BigQuery) | CRM/CDP sync, ticket management, store & payment integrations |
| Typical user | Data, BI, and reporting teams, or agencies | Developers connecting other systems to Tidio |
Need to write data back into Tidio instead of just reading it? Use the OpenAPI.
Endpoint availability by plan
The Analytics API is available exclusively on the Plus and Premium plans.
Enable the Analytics API
Enabling the Analytics API is the same process as enabling the OpenAPI - there is no separate switch. Follow the steps in Enabling OpenAPI.
Once OpenAPI is enabled for your project, the Analytics API accepts the same credentials immediately.
Access to the
Developer > OpenAPIsection is limited to project owners and admins.
Updated about 2 hours ago