Get live_chat_rating_details

get

https://taa.data.tidio.com/live_chat_rating_details

Raw data for CSAT within the livechat feature. Covers both human agent and Lyro AI agent threads - these can be distinguished with the rating_type column.

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Query Params

_unique_id

string

Technical field used as primary key of the model.

thread_id

string

Unique identifier for the conversation thread.

visitor_id

string

Unique identifier for the visitor.

rating_type

string

Type of rating, either 'agent' for human agents or 'Lyro AI Agent'.

rate_created_at

string

Timestamp when the rating was created.

thread_ended_at

string

Timestamp indicating when the thread ended.

thread_rate

string

Customer satisfaction score given to the thread.

thread_rate_comment

string

Optional comment left by the customer regarding the thread.

_updated_at

string

Technical timestamp (UTC, NTZ)

select

string

Filtering Columns

order

string

Ordering

offset

string

Limiting and Pagination

limit

string

required

Defaults to 100

Maximum rows to return. Pre-filled with 100 to keep the request fast. The API applies no implicit limit -- an unbounded query against a large table exceeds the 25s statement timeout and returns 408, so raise this in steps and page rather than clearing it.

Headers

Range

string

Limiting and Pagination

Range-Unit

string

Defaults to items

Limiting and Pagination

Prefer

string

enum

Preference

Allowed:

Responses

206

Partial Content

Language

Credentials

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Response

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application/json

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