Get live_chat_message_details

get

https://taa.data.tidio.com/live_chat_message_details

Raw data for conversation messages understood as communicates exchanged by any actor in the livechat solution. Ticketing messages are not covered by this endpoint.

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Query Params

_unique_id

string

Technical field used as primary key of the model.

visitor_id

string

Unique identifier for the visitor.

thread_id

string

Unique identifier for the conversation thread.

message_id

string

Unique identifier for the message.

time_sent

string

Timestamp when the message was sent.

channel

string

The communication channel through which the message was sent.

actor

string

Determines the actor responsible for sending the message, including flows, Lyro AI agent, Lyro Simple/Smart Action, Lyro Proactive Role, agent and visitor.

internal_actor_id

string

Identifier for the internal actor (agent or flow), null for Lyro and Lyro Smart Action messages.

message_content

string

The content of the message sent.

conversation_link

string

URL link to the conversation in the Tidio panel.

visitor_message_sent_from_url

string

URL link to the page from which visitor sent the message. The URL may not always be available.

lyro_smart_action_id

string

Identifier of Lyro Smart Action. Applies to messages where the actor is Lyro Smart Action. For internal Smart Action (lyro_smart_action_name = 'tidio_internal_create_a_ticket') ID is null.

lyro_smart_action_name

string

Name of Lyro Smart Action. Applies to messages where the actor is Lyro Smart Action.

lyro_proactive_role_id

string

Identifier of Lyro Proactive Role. Applies to messages where the actor is Lyro Proactive Role.

lyro_proactive_role_name

string

Name of Lyro Proactive Role. Applies to messages where the actor is Lyro Proactive Role.

_updated_at

string

Technical timestamp (UTC, NTZ)

select

string

Filtering Columns

order

string

Ordering

offset

string

Limiting and Pagination

limit

string

required

Defaults to 100

Maximum rows to return. Pre-filled with 100 to keep the request fast. The API applies no implicit limit -- an unbounded query against a large table exceeds the 25s statement timeout and returns 408, so raise this in steps and page rather than clearing it.

Headers

Range

string

Limiting and Pagination

Range-Unit

string

Defaults to items

Limiting and Pagination

Prefer

string

enum

Preference

Allowed:

Responses

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Partial Content

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