OpenAPIWebhooksWidget SDK
API Reference

Update ticket

patch
https://api.tidio.com/tickets/

This API endpoint allows you to update a specific ticket identified by an ID.

This functionality can be used to update parameters such as status, priority or assignment.

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Path Params
integer
required

Ticket ID

Body Params
string
enum

Ticket status

Allowed:
string
enum

Ticket priority

Allowed:
assigned
object | null
tag_ids
array of integers

Replaces the ticket's full tag set with the supplied IDs. Empty array removes all tags.

tag_ids
custom_fields
array of objects
length ≤ 100

Upserts the specified custom field values using merge semantics. Fields not in the payload are left unchanged.
Send value: null to remove the stored value for a field.

custom_fields
Responses
204

Ticket has been updated correctly

Updated 20 days ago

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application/json; version=1

Updated 20 days ago