Get ticket_rating_details

get

https://taa.data.tidio.com/ticket_rating_details

This endpoint provides you with the raw data for your CSAT within the ticketing feature.

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Query Params

_unique_id

string

Technical field used as primary key of the model.

ticket_id

string

Unique identifier for the ticket.

contact_id

string

Unique identifier for the contact.

ticket_created_at

string

Timestamp indicating when the ticket was created.

rating_type

string

Type of rating, either 'agent' for human agents or 'Lyro AI Agent'.

rate_created_at

string

Timestamp when the rating was created.

ticket_rate

string

Customer satisfaction score given to the ticket.

ticket_rate_comment

string

Optional comment left by the customer regarding the ticket.

_updated_at

string

Technical timestamp (UTC, NTZ)

select

string

Filtering Columns

order

string

Ordering

offset

string

Limiting and Pagination

limit

string

required

Defaults to 100

Maximum rows to return. Pre-filled with 100 to keep the request fast. The API applies no implicit limit -- an unbounded query against a large table exceeds the 25s statement timeout and returns 408, so raise this in steps and page rather than clearing it.

Headers

Range

string

Limiting and Pagination

Range-Unit

string

Defaults to items

Limiting and Pagination

Prefer

string

enum

Preference

Allowed:

Responses

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Response

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application/json

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