Data Availability

This page covers three things that determine what you'll see when you query: how fresh the data is, how long it's kept, and how to tell what's changed since your last pull.

Freshness

Data is loaded once a day. The previous day's data becomes available at approximately 10:00 UTC the following day. Querying for "yesterday" before 10:00 UTC will return nothing - the most recent complete day is the day before that.

Because of this, schedule extracts for after 10:00 UTC, and treat the current day as always incomplete.

Retention

Data is kept indefinitely. Nothing expires or is rolled up over time. Rows disappear only when the underlying record is deleted from your Tidio account - for example a contact erased under a GDPR request - in which case it is removed from the Analytics API too.

Freshness per table

Each row carries an _updated_at timestamp recording when the warehouse last wrote it, which is distinct from the business timestamp (created_at, time_sent, period_date). Use _updated_at for incremental syncs:

curl "https://taa.data.tidio.com/ticket_details?_updated_at=gte.2026-08-19T00:00:00Z&limit=1000" ...